Originally Posted by JackTripper

I asked UA CSR to process the upgrade of my Polaris copay. They said I'm not eligible because of a separate MUA T&C that's internal to UA that disqualified me from a refund because the PE cleared. Which doesn't make sense because this means anyone who goes on both PE and Polaris waitlists but doesn't clear Polaris won't get a refund of the Polaris upgrade if they clear PE. It also contradicts language I've seen witihin the app.