Originally Posted by
BA_Pax
Can I sanity check a recent compo outcome with those in the know please? AMEX 2-for-1 booked in F with Avios. Straight Avios booking. Outbound all fine. Inbound LA A380 flight cancelled 24 hours before departure as went tech and rebooked to a flight 4 hours earlier and also put into J (no F seats available).
BA were quick and proactive in paying 2 x £280 in cash for the EU261 cancel. They also refunded 75% of the Avios paid for the inbound so more than just the difference J and F. Finally 2 x £24 were refunded presumably the tax difference between J and F.
Question - shouldn’t they have refunded 75% of the taxes and fees of that sector, for which we paid 2 x £900 in total (so 2 x £450 as only one sector)?
You have been shortchanged on the compensation - as you had to leave more than an hour before your original flight you should have got £520 each for that. You would need to take it to CEDR to get that though as BA won't pay up as they should otherwise. And yes, I think you should have got more cash back for the 75% - they are allowed to remove actual taxes and fees from that calculation though, so it wouldn't be 75% of the total £450.