Originally Posted by
YYJ _SLF
This new regime is not perfect, and I think that the implementation has been a bit clumsy to date, but I think that the high net revenue (fares less the cost of benefits) pax are now happier under the new regime than the low net revenue (fares less the cost of benefits) pax who previously rightfully optimised their outcomes under the old rules and are frustrated by the new rules.
AC has basically removed a whole lot of self granted arbitrage opportunities that benefit some customers at the expense of other customers and AC itself.
I know that this is not a universally popular opinion but I think that AC has aligned their interests with the interests of their high net revenue customers which makes complete sense to me.
I think it’s important to be very clear that while the high net revenue customers are likely “happier” than the low net revenue customers in the new program it’s clearly a much worse program even for them than the old one. **Maybe** the benefit of fewer people using high status / J perks makes the experience nicer, but I’m skeptical.
I spent a number of years doing short-haul flights for basically no status while spending a bunch of money. So I’m fundamentally in favour of this type of approach. But AC has done two things here: 1. Switch to a much more revenue focused program. 2. Made the program much worse.