Interesting experience with my new UA Club card. I’m clueless as to this one transaction, the agent I just spoke with was even more clueless. I’ll write all possibly relevant information.
For UA lounge access, I’ve been “churning” UA Club and UA Club Biz cards for about 5 years, paying just 1 AF per card, to me the SUB “justifies” ONE high AF. Usually close cards at 12.9 months, one time I was told I had 90 days after AF billed to close a UA Club Biz card and get AF refunded.
Club card: Sep 2020 – Oct 2021
Club Biz card: Nov 2021 – Feb 2023
Club card: Mar 2023 – Apr 2024
Club Biz card: Apr 2024 – May 2025
Club card: May 2025 – today
Current open account applied May 6th, in review, called 15 minute later, $16k CL moved from another card, approved. Card received 2 days later, minimum spend met quickly, AF billed on June 1st, SUB posted on 1st statement on June 2nd. No activity in June, no July 2nd statement.
July 12 called to reallocate CL on several cards, including increasing this UA Club card from $16k to $24k. Mid July used card for two $5.60 awards fees and one $36 Uber ride for the $12 statement credit. Online balance for past 2 weeks was $35.20. July 31 called to lower CL on all Chase cards (personal and biz) including decreasing this UA Club card to $2k. Saw August 2nd statement on line 2-3 days ago, expected to see $35.20 balance.
Instead saw credit balance of $659.80 and “MEMBERSHIP FEE CREDIT Fees & adjustments -$695.00” (back)dated “July 03”.
Called today, agent had no idea why the AF was rebated. Agent asked if I was military, I said “yes, retired, I haven’t been eligible for SCRA benefits since Chase extended them to me for another 2 years after my reserve mobilization to Afghanistan in 2013.” Decided to stop hitting my head against a wall, asked if credit balance could be sent to me, agent processed the refund.
(To be clear, Chase has not credited/refunded any other AFs to me, including the first 2 UA Club cards above and 2 Sapphire Reserve cards and 2 Sapphire Preferred cards since 2016. I routinely call to reallocate CLs among various cards, not sure if my call on July 31 is related to this credit which posted on the August 2nd statement (back)dated “July 03”.)
