Originally Posted by
Madison Guy
EXP, even though only PPro. For quite a few years now though other than the greeting telling you what line you called, I was under the impression you were routed based on you FF status as determined by the number you were calling from, if it was associated with your FF account.
OK. As a datat point, I had to call into the EXP line last Sunday owing to the fact that AA.com was throwing "400" error codes at me. It recognized me but the wait time was about 20 - 22 minutes to reach a live body. The agent was indeed quite helpful, but it was a moderate wait.