Originally Posted by
GlasgowBlue
Earlier this year (April) I had a 6 hour layover in LHR on a IAH > LHR > GLA journey.
My original reason for the long layover was to get time for a shower and to relax and enjoy the CCR before heading home to Glasgow.
A change of circumstances meant this was going to be a tad inconvenient. Upon arriving in the CCR I headed to guest services and asked them if I could be moved to a GLA flight which was departing two hours earlier than the one I’d booked. I’d already checked and there were still free seats in the CE cabin.
A possible complication was that this was a BAHs booking.
A few taps on the keyboard by the CS assistant behind the desk, a quick call to ticketing and after a few minutes I was issued with a new boarding pass for the earlier flight. No charge, no fuss.
You are reporting a positive experience against some previous poster’s negative ones. This is good example of the inconsistency that BA applies to their services. Whether or not you get the service should a) be clear to customers and b) not dependent on who you talk to and which part of BA they represent.