Originally Posted by oiRRio
No they're not the worst of airlines, it's just that sometimes they and some of their customers seem to think they can do no wrong.
I'll contrast that with my experience with AA. On a trip back from Rio my Samsonite case was broken and I encountered a 3 hour delay in JFK.
Outcome : I left my case with AA and it was repaired and ready within 2 hours and delivered to where I was staying in London the same day. I also received unsolicited 8,000 miles to say sorry for the delay.
My inconvenience was minor compared to what you went through so search the BA board (when it's back up), use the advice on here and hopefully you'll get some satisfaction.
Well, I cannot see how comparing your situation to this one is pertinent to this case.
A damaged bag owned by what I assume to be a premium class customer, with status, on one of the most regularly flown routes, in a major city, mainline, no language/cultural issues to contend with and outside of the busy Christmas peak travel period, who is savvy to the ways in which to get results from his regular airline to resolve this experience, which is altogether more complex at every level.
Alas, it seems to be questionable in its veracity:
Originally Posted by PUCCI GALORE
I have checked with ops for departures/arrival from Chicago to London for the 22nd December 2004. British Airways have 3 departures
BA 296 arrived 7 minutes late
BA 298 arrived 8 minutes early
BA 294 arrived 44 mins late.
No trace could be found of a 5 hour delay. It would be unusual to have a delay as long as this on a sector of 9+ hours as the flight crew would have gone out of hours.
No record of this alleged delay which "caused" the problem can be found. Perhaps the poster's dates are mixed up, otherwise I think this can be put to rest as a scam.