Originally Posted by
muzthe42nd
I don't have time to look up every combination of brand and region, but I work at a full service Hilton in the US and ours says
That's more than good enough
Thanks again for taking the time to do my research for me.
Originally Posted by
muzthe42nd
We're a 200 room hotel. In July we sent out dry cleaning 5 times, though our mix was more leisure oriented than normal.
May was a more typical month, we sent out dry cleaning 18 times. After paying the dry cleaner we made $45 that month.
The GM for property that prompted this thread (doing rough rooms numbers per floor x number of floors math a ~150-170ish room HGI, though it's in a cluster of properties owned/managed by the same company, four of them share a parking lot, and I think he's the GM for all (HGI, HIS, DT, HWS, and a Holiday Inn Express (IIRC)) claimed that they averaged 1-2 requests per month in total... I have wondered how often the service does actually get used.
I'm surprised the margin isn't higher -- generally, if I can bill nearly anything to the room it doesn't get questioned and as a result I'm not particularly price sensitive so I always assumed the hotel was marking things up more than ~$2.50 per order; certainly if it's not driving profit it makes sense why a property wouldn't be motivated to make it work.
I also wonder if this (these) properties are struggling financially they're still on the room furnishing package/prototype that I stated seeing be phased out at other properties years ago, pool has been "under repair" for my past few stays, understand that they haven't had a maintenance person in "a long time", etc. Part of me wouldn't be surprised if a reflagging was in their future.