Originally Posted by Dr. HFH

I thought that one of the rules of the program is that the upgrade had to be available for every night of your stay, or you don't get it.


But obviously Marriott doesn't know that you don't care about mid-week upgrades.


The individual hotels still have a great deal of control. If you are a regular and frequent guest at a hotel, it will often hold a suite for you and not assign it to anyone else. Each hotel naturally wants to treat its best customers well.


Of course not. I think that Kacee is merely trying to point out that different people have different experiences with NUAs, as with everything.


To paraphrase what you said (see immediately above), the fact that "it’s a benefit [[u]you] can’t get to work" doesn't mean that it's a fraud.