Originally Posted by
Kacee
Two hours at the front desk also seems a bit much if the issue was they didn't have a suite available. Either they've got one they're willing to give you or they don't. At a certain point, you either take the room they're offering or you move somewhere else. Ideally, it would take less than 120 minutes to make that call.
My thoughts exactly. No room is worth that much effort IMHO. Hopefully, OP got some sort of rate adjustment during the stay. If not, then that’s the only reason I’d pursue this matter any further.