Originally Posted by
kerouac2
What was even worse was when I went to the Swissôtel in Chicago this year. I had prepaid my stay but when I checked in they announced the "Urban Experience" fee which would add $25 to every night's stay. This was a bunch of bullcrap with a "credit" at the café, discounts at the spa and also a dry cleaning credit (yes, I always come to hotels with dirty clothes that need to be dry cleaned). I said I didn't want this fee or these services when I checked in; I repeated it when I checked out but of course I was still charged. I had to complain to Accor Hotels when I got home to finally get the charges cancelled.
Honestly, the US hôtels are the worst at egregious holds and money-grab charges. Resort fees at a regular hôtel, service charges, etc..... many hôtels in the US slide them all in and say "just sign at the bottom". I don't travel to the US much anymore, but I've pointed them out and they struggle to explain them all and eventually take them off before I sign anything. I've been charged for parking I didn't use, a "security deposit" of 200 USD that never got reversed, etc...... so honestly what the OP sees is completely within line.
"Viilata linssiin !"
