Originally Posted by
Bluesky121
I’ve been repeatedly submitting complaints through the official website（help-customer care-complait）, hoping they will see the messages and fix the issue. You can call them and ask to be transferred to web support. They will pass the issue on to the IT department. The more people report the issue, the faster they’ll fix it.
One interesting thing is when I go to ANA site to input the ANA booking code, the UA code share itinerary and the NH itinerary both showed up. I called ANA to fix it but they can't touch it b/c it's a travel agency ticket. I called UA and the 1K desk said they've seen it before and shouldn't be an issue to request the PP upgrade. Would this be the problem or it doesn't matter? I've asked my travel agency to look into it as well to see if they can remove the duplicate UA codeshare itinerary.
GT