FlyerTalk Forums - View Single Post - DO NOT MAKE THIS MISTAKE - How I lost my Starlux saver award ticket

Jul 28, 2025 | 10:14 pm

#28

beckoa

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Quote:

Originally Posted by boneofthet

Yes, I also only saw one segment (the DC to Los Angles flight). I was a little skeptical and I should've been more alarmed. The thing is, in the final confirmation page, it showed me how many points I had already paid and this payment was only for the additional 10k points, so I was under the impression that it only showed the new leg because this payment was only for add ingthe additional flight. But again, after the payment was made, the Points Activity log clearly showed the full 85k was deducted for the DC-LA-TAIPEI flight.

It sounds like the OP reached out quite a bit on this already.

I'd still push one more time during biz hours M-F and see if they can get someone else who can help. Perhaps JX won't, but the right AS agent might have other options. Perhaps a bit earlier in the day so there is adequate time to research and try resolution options.

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