Originally Posted by
HIDDY
I wonder how important the App is to the majority of BA's customers especially oldies like myself? I downloaded the Lufty one and ran out of patience figuring out how to use the thing. We managed to take 4 flights just fine without it.
I am not an oldie, but not on good terms with new technology, however, I do agree that having a good app is very convenient for passengers. I was connecting at FRA on LH last week and my 1H40M connection eventually become 0M connection by the time we took off. During the flight I was able to track our progress to FRA as well as check whether LH has rebooked me. At the end, my connecting flight was delayed by 40 minutes, which I also found out via the app, so I made it. Having the app and receiving information through it saved me a lot of anxiety. Plus, the bags tracking functionality, connecting gate info (with directions!) as others have mentioned.
On the other hand, I have no use for the BA app apart from displaying the membership card when asked or checking whether there is a ticket number. No other useful functionality for me. Maybe because I am an Android user, and I heard that BA was not a fan of our kind?