Originally Posted by
HIDDY
I wonder how important the App is to the majority of BA's customers especially oldies like myself? I downloaded the Lufty one and ran out of patience figuring out how to use the thing. We managed to take 4 flights just fine without it.
I am old, fly a lot, and think it's very important. Accepting that a sample of 1 (2 if I include you) is not really representative, but I fly using AA in America and their app is just streets ahead both visually and functionally. Qatar, same story and their customer service delivered over social media through the app is just awesome.