I agree wholeheartedly. I have to add that it is better than it was - but that is like saying that the fresh tasteless tomatoes are better than the week-old tasteless tomatoes that got slung in the bin. Of course BA could afford to hire superior people but that would cost a lot more than those engaged at the moment. BA's IT is, for an airline that considers itself prestige; unfit for purpose. I suppose that the next time that it crashes the Powers That Be will blame everyone but themselves.

That which maddens me most is when you are on hold to the Gold Line and this smug female intones that I can do most of this online. Do they think that I ring them for the want of something better to do? I could take my hairbrush to the lot of them.