- Name of the hotel:
Novotel London Brentford

- What is your ALL status?
Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel/stay?
Stay was OK until the last day.

- Which room did you book and which upgrade did you receive?
Booked: Executive Premium Room with Queen-size bed
Received: Executive Premium Room with Queen-size bed

- How are the rooms?
I had a deja vu moment when I entered the room. it was a 1:1 copy of another Novotel property I staid at in the past. I just can't put my finger to which Novotel it was. Even the bathroom with slightly-too-small sink and glass that can go from clear to opaque at the press of a button was the same.

Room was otherwise OK. Not too much space on the left side of the bed, but otherwise plenty of space to sit, work, eat, sleep and all other things you'd normally do in a hotel room.

- What was good and what was bad?
Good:
The hotel was walking distance from an event I was attending. Otherwise relatively easy to reach from London city center using tube + bus. Breakfast had more or less everything you'd expect. No queue to get a place to sit.

Bad:
The hotel is pretty much in the middle between London and Heathrow, which makes it a bad deal if you intend to go to London. Ofcourse if you need to be in the area of the hotel this isn't a point. The restaurant has a very limited amount of food options available, but in this day and age the easy solution is to Deliveroo or Uber Eats something.

During check-in on Friday I was asked if I needed 1 key or two. I asked if electricity in the room required a room key and he wasn't sure so I was given 2 keys just in case. (spoiler alert: the rooms do require a card for power).

I also requested late check-out until 2pm. This was "not a problem" according to front desk and would be handled.

Today (Sunday) I was first woken up by housekeeping at 11 AM, to then be asked around 12.10 PM "why I hadn't checked out yet" by someone with a clipboard and a list of rooms to visit followed by a 12.30 PM call from front desk "what time I wanted to check out". When informing front desk about this upon checkout ("I requested late check out to be able to sleep in after a long night, what is the point if this isn't communicated and I'm being disturbed 3 times anyway?") front desk answered "Late check out cannot be guaranteed upon check-in". And there's that - directly contradicting the trainee who checked me in. All in all had 4 hours of sleep instead of the ~6 I was hoping for.

Asked for invoice to be sent via email. "You can find the invoice on the website" was the answer - which we all know isn't true. There's a "request invoice" form. After insisting received invoice via email.

- Did you get club lounge access? How was the lounge?
No lounge.

- What about welcome drinks, welcome amenities or any other special perks?
Welcome drink basically anything but hard liquor. Had a pint of draft beer (Stella).

Welcome amenities were not provided. No other perks.

- Value for $ or Vouchers? Would you return?
At 225 GBP per night this was neither a cheap Novotel nor a good Novotel. Rooms aren't special (as written above, I staid in an exact replica of this room in another Novotel). No welcome amenity, no special treatment for being Platinum. Hotel staff were mostly unsupervised trainees. I don't think I will stay here again, not even if I need to go to the same event again just around the corner.

Only person worth mentioning was Anna (and her colleagues) at the bar. I guess that was the most memorable about this stay - friendly bar staff.