Its a shame you have such a negative view of Continental. I admit I have only been upgraded once and that was on USAirways, but from a customer service standpoint I think Continental is great. Much better than USAirways and AA. They've stepped up for me several times in the past. Whereas USAirways, especially out of their Philly hub, seem to make serious efforts to make your flying experience as awful as possible. And this is prior to them going Chap 11.