Originally Posted by
SP03
I don't see anything dishonest. It's even likely well intentioned.
The hotel *may* think it's more important to get you into a room when you are arriving then making you wait. So they reassigned you to a room they know will be ready.
So after having me believe I was upgraded to a one-bedroom suite for three days prior to arrival - and even acknowledging it in correspondence - they downgrade me day of arrival and say nothing about it to me when I'm there and they are taking my credit card....then when I figure it out, they tell me it's basically my fault for coming at 2:30pm instead of what, 3:00pm? And then they change the reason for why the room is not available when a higher up comes to speak to me? Right - that's totally well intentioned.