Originally Posted by ja_user
I called and was told "Must be an aa.com thing." when I asked them to match the price. And "I cannot look at aa.com, we can't view the webpage to see what your talking about."
I've heard this response many times. It's really not the CSRs' fault; blame it on AA's IT or lack of coordinated systems.
Try this number for aa.com support: 800-222-2377.