Originally Posted by
vivrant
So what is the right etiquette here? I like writing reviews of my stays and most of my stays are at
the luxury brands so they are usually effusive and positive.
I am now in an awkward position of staying in a newly opened StR and after re-reading my review, it is not a good look for the hotel. It’s not scathing either but it’s nitpicky about how brand standards are not being met and service delivery is unpolished.
Of course I don’t want to get my form pulled.
Thoughts? I typically post to Marriott Insiders FB group, google reviews and here.
Do you share your review with the hotel GM prior to leaving the property to give them an opportunity to address any issues you've identified and perhaps make them right?
If you've done that then I think you're fine, and should include that and their response in your review.
My only advice would be to make sure it's factual and not full of inflammatory language or hyperbole.