Originally Posted by
fastair
"our phone" is actually a company issued device that has the phone function turned off. It has work software and replaces an extra desktop computer, and it has some required software that isn't on the mainframes. See my above post about logging in to 4 different apps on "my phone"
I'm not sure if the OP was referring to a MAP or another device... IME it is fairly common (system-wide) to see an agent with at least two phone-sized devices on the podium -- I've always assumed one was their MAP the other was their personal phone (though I've also never seen an agent ignore a customer while playing with their own device...more often than not its just chilling and charging unless there's a lot of downtime)