To mia’s point, this card has been in the works for a bit, and I certainly understand Citi’s unwillingness to care. However, I’m curious how much and/or quickly a bank can pivot - whether it’s this particular example for Citibank or any other card launch for that matter. Meaning that if a card is rumored to come out with a certain set of benefits, and the general reaction of the rumored/anticipated release seems to be negative, can they adjust things before official launch? I assume the answer is no as websites, publications, training, etc. all need to be built and finalized, but I wonder if any room is left for that.

I realize a small subset of the population is on FlyerTalk so they may not care about our reactions (positive or negative), but part of that subset are bloggers who are needed to push and support their products.