Originally Posted by
st530
Sorry about your bad experience. While UA staff training does indeed leave a lot to be desired, I don't find IAH to be materially better or worse in this respect than other hubs. Of course, even otherwise good, well-trained agents can have a bad day or interaction (not that that helps the subject of the bad interaction). One thing I'm generally curious about though: did you really have to wait one full hour for a gate, or did perhaps the crummy crew on the inbound make the wait seem longer than actual? In literally hundreds and hundreds of arrivals at IAH, I don't think I've never had to wait more than 15 minutes tops for a gate (barring the extremely rare post-landing thunder-related ground stop).
It was almost exactly an hour. I think we landed right as they were getting back from the fire alarm at Willis Tower. The plane at our gate prob couldn’t be dispatched. I was ok (as one could be) w the hour wait as my flight to ICT was showing 1.5 hours delayed. I’m sure some people with tighter connections were not doing as well. We landed at 645 gate at 745 and my flight left at 945. 2 full hours - no bag transfer.