Originally Posted by divyaag
the 5 hour flight delay in Chicago was because of a technical fault in the BA aircraft. The hydraulic system was faulty. It took their engineers 5 hours to fix the problem. When we reached London, our connecting BA flight to Calcutta had already left. The next BA flight was not until the next day and it was not possible for us to stay a day as we were travelling with a baby and had limited baby stuff (diapers, wipes, formula etc). So we decided to take the Air India flight.
You just cannot imagine the state of mind we were in when the connecting BA flight left and we were put on another flight only to find out that all of our bags are missing.
How can BA escape without paying us anything!!
Other friends of mine who have travelled other airlines (Northwest), have gotten so much back in compensation when their bags were lost or stolen. They even got a free round trip ticket to India.
There must be some way for them to pay us.
Is there anything in the Montreal convention that will force them to pay us?
No expert here but as mentioned earlier Christopeher Eliott is great at solving these kind of concerns.
If my memory serves me right all they legally have to do is get you to your destination. And they did.Emotional and physical stress or frustration are not something they have to compensate you for.You can get your money back when the delay is mechanical and over 2- 3 hours(if you choose not to fly) Or tell them who you prefer to fly on the day the delay happens.But after that shy of a meal voucher or a free phone call you are sadly on your own.
If I am wrong I stand to hopefully be corrected on that one......
That has been my experience.I have been in your shoes over the years it is indeed frustrating.......