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Thread: LH closing it's only North American call center in 2026
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Old Jul 24, 2025 | 7:23 am
  #10  
fridgy
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Originally Posted by FlyerLX
So where does it go through to? AFAIK there is no UAE call centre… Unless (would be interesting) there is some special arrangement that a local city office (do they still exist?!) takes call in-country… Seems unlikely, though.

Maybe you just got Canada/BER/IST through good luck…
tbh im very much sure they are located in the UAE or middle east. The eticket says: place of issue Dubai, UAE.. The agent was of arabic name as well as the accent.
The number is: +971 600 595 556 (the phone call took me 8 minutes to rebook and reissue the whole ticket)

Is it still true that LH agents send the request to reissue the ticket to the back office and you have to wait weeks for them to approve and reissue the eticket? or was that covid only?
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