Originally Posted by divyaag

Hi Randy,
I am not sure if this is the right place to vent out my grievance but I will still write. I am in need of some advice.

My husband, my 10 month old son and myself had traveled on 22nd Dec with BA from Indianapolis, Indiana to Calcutta, India.The route was Indy - Chicago - London - Calcutta. Our flight from Chicago got delayed by 5 hours and so we missed our London connection to India. When we reached London, they put us on an Air India flight that was going to Bombay (instead of Calcutta). And from Bombay, we took a Jet Airways flight to Calcutta. When we finally reached Bombay, we found that all of our 5 baggages were missing!

As per airport rules, we lodged the complaint of missing baggage with Air India and took our connection.

They finally returned us our baggage 2 weeks later. 2 of the baggage came from Bombay and 3 came from Calcutta. The 2 that came from Bombay had more than half of the stuff stolen. The 3 from Calcutta were pretty intact.

For the 2 weeks that we were in India, we spent so much in buying alot of stuff for all of us plus so much of baby stuff.

After contacting BA in India, they said that all reimbursements will be done in US once we return.

After returning, the first thing we did was start communicating with BA. You can only send them an email. There is no customer service rep who you can talk to. They told us that they have closed our case with them and have forwarded our case to Air India. After emailing Air India (same with them as well, you can only write an email to them), they are saying that BA has not sent them anything and so they want all the details again. We sent them all details and its been a week or so and they are still investigating.

I just don't know what to do. We have not seen even a single dollar as compensation for all that we have gone through with a small baby. And now they are making us go around in circles.

What can I do to make them pay me compensation for the hardships?

Any inputs will be really appreciated.