Originally Posted by
lozza1974
Bern nearly a week since my claim went in and the status is still sat at “received”. What is a normal/reasonable length of time to get a response to a claim?
I think you should allow about a month really (it used to be longer). At 8 weeks, regardless of status, you should consider opening a CEDR case, not because it's any faster but to get you foot into the queue.