Originally Posted by SK AAR

Just providing a datapoint about another seamless EU 261/04 claim for delay.

Boarding for MAD-BOG was delayed due to tech. issues with the aircraft (A359) and had to wait until another A359 landed from South America and was made ready for boarding and departure. Arrived BOG with a delay of 3½ hours. Bought sandwich and soft drink at MAD whilst waiting for boardring as no food vouchers distributed at the nearby IB desks.

Claim (300 EUR for delay and 20 EUR duty of care disbursement) was approved without fuss after 5 days and the money was in my bank account 2 days later. Really impressed but it was also a pretty straight forward claim IMO.

It seems that the new compensation forms on the IB website work well and lead to reduced handling time. Similarily if/when you claim is approved you receive an email that your claim has been accepted with a link to a form to fill out with your bank account details (IBAN, swift etc).