At LAX (Terminal 3, Level 3, west end, near a bank of elevators and the TSA entry point) it was a full self service bag checkin. There was a (singular) SP kiosk and a (singular) regular kiosk. I went to the SP kiosk. There was an agent for each kiosk. There was no agent behind a desk. Think supermarket self service checkout which where Delta probably got the idea. The standard service was elsewhere in the terminal. There was nothing else around - including other PAX using it.

At the kiosk one use their phone BP and got bag tags. Once I got the tags I asked the agent to put the tags on so they would be "right" (As I noted, I feel there is a bailment consideration). The agent refused stating that the instructions were on the tags and if I needed more assistance I was to go to the regular checkin. After a bit more discussion including repeating if I needed more assistance I was to go to the regular checkin I removed the tag backing at which point as I was getting ready to put the tag on my bag the agent gave a priority label for the tag. It was returned as I noted they did not work and were waste.

Once tagged I went to a second kiosk where again I used my phone BP. I then put the first bag on a scale which weighed the bag and scanned its dimensions (I would not be surprised if a picture was also taken). At that point the kiosk said assistance needed as the bag was over by 2 pounds. A second agent came over, fumbled around and did an override (more or less). At that point the bag was wisked away. I then did the same for the second bag.

So in nutshell Delta has implemented a full self service bag checkin system and expects customers to use it without any "assistance." Well except for giving them a priority tag and doing overrides, and whatever else might be needed.