RE: Q: My flight shows R=1 (or more), and I'm within my window, but my upgrade has not cleared. Why?
Answer depends on how close you are to the flight.

• Within 36 hours of departure Your upgrade can't clear until the gate.
• More than 36 hours from departure: Cancelling the request and then requesting again may solve it. Or you may be able to solve it by phoning in. Or you may not, because it's AC.

I am flying DCA to YUL next weekend (within SE window of upgrade). I am on the upgrade wait list- I requested the upgrade when I bought the ticket 2 months ago.
R is 1. I was not automatically upgraded. I called AC to upgrade- I was told the agent did not have the ability to manually upgrade me- that the upgrade can only be done automatically - that it was an computer process.

Was the AC agent correct or not correct on the last point?

I really do not want to cancel my upgrade request and try to request the upgrade again. I could call SE desk again - but I could get the same answer.

I think I will email the concierge and see what happens. If that does not work, I will perhaps call the concierge phone number.