Originally Posted by
rylan
With Marriott IT, you can be assured at this 'AI' will only cause more confusion and issues.
And yes, I'm sure it isn't really AI... its just the buzzword for everything. Remember how everything used to be 'Smart' like Smart TV, Smart Phones, Smart washer etc etc etc... then they just replaced the 'Smart' with AI.
More like automatons
Instead of relying (and wasting hotel's associate time) to manually assign upgrades, Marriott provide their customers with tools to automate the process.
Hotel will still have the ultimate control on the available inventories like before and for sure they could manually intervene if they need to further upgrade someone (or even downgrade unlucky one)
Currently on my 2nd Marriott hotel stays and I got my usual upgrades in these hotels although there are no notification email that I got upgraded.
Will have another stay with a hotel I never stayed before (W Sydney) in 4 days time.
Applied NUA as well there, and so far received 2 we keep trying emails.