Originally Posted by
ElevatorEnthusiast
I am curious to understand what requires advanced communication with properties like this. Generally, I haven't run into a use case to have to reach out ahead of time.
In addition to the previous post: quite a few things, especially when traveling with family:
- Default website, app, and reservation line room occupancy limitations can differ with actual hotel policy, e.g., many hotels allow for two adults and two children in a room/suite, but putting such info when reserving eliminates nearly all room types or the hotel altogether.
- Some hotels don't have rollaway beds at all; some allow more than one; some allow for two but will charge for the second.
- Phone line does not always know whether breakfast would be served in lounge or restaurant, and offerings can differ a lot.
- Similarly, whether a club access award gets a guest into the restaurant for breakfast also differs by property. If without a GOH to gift or not wanting to gift one, sometimes a club access award is sufficient for food purposes.
- if requesting information or special services such as babysitting service or shuttle service, most of the time the websites will not have such detail. Some of that info can be found on the web, but harder if you don't know the local language.