Originally Posted by
cwpfly
This is how I see the situation:
,
Imagine being offered three scoops of ice cream and you have a choice of seven flavors.
One flavor you really like, several are fine, but there is one flavor you would never eat. You choose the flavor you like and are served two scoops instead of three. You ask about the third scoop and the server takes your two scoops of the ice cream you really like and gives you three scoops of the ice cream you will not eat. When you ask why and if you could just get back the two scoops you really like, the server refuses to respond for for a month and then manager comes by and says: "but you got three free scoops"...
It does not matter that you now have 3 scoops, or even that it was "free", you still won't eat it.
.
So while the stopover is a neat offering (and was a primary reason that we decided to fly TK for this trip), the strident disregard of the pax-selected hotel, the haphazard provision of benefits and the lack of communication converted the positive to a strong negative.
Has anyone ever been successful getting a hotel change at the IST hotel desk?
did you ever think about that the sofitel had no availability for the TK rate on the day you tried to extend? these hotels have a quota for the TK rooms and when the quota limit is reached TK can't book that hotel. that's why not all hotels are on offer - only those where TK has still availability. what should TK do?
go and try to book a hotel for two days, and extend it for a third day while the hotel is sold out on the extension day ... good luck. I can understand your frustration, but TK assigns the stopover hotels upon availability - they also state that once a hotel is chosen you can't change - so they even did you a favor to add a third night - however in another hotel that had availability.
BTW the IST hotel desk does not do stopover hotels, just transit hotels for passangers with long time between onward flights and passengers who get stranded?