Originally Posted by IAMORGAN

Just stayed a night on points, having come from the just opened Indigo Clerkenwell.

Overall I left feeling how I always feel - ‘meh’. It’s beautiful as a building but I just feel rooms are poor here (other than suites). My bathroom had a strong ‘drains’ smell! No upgrade. First floor shoebox.

At check out yes I was in a rush but I said I’m out of room x nothing to pay as on points I think. Guy then asks me for my key - ok. Then email address for my invoice and I’m thinking ‘what invoice’!

Anyway I got an email with an invoice addressed to IHG Rewards Great Britain for £150.17 + VAT (£180.20) payable within 14 days. Overall, not really impressed at all (as ever) but can’t complain about a ‘free’ night.

I wonder whether IHG Rewards pay the discretionary service charge!