Originally Posted by
DaxOmni
Has anyone been able to select a PE seat when booking paid JL flights? The AS website says I can select my seats on JL's website, and I can find my booking on JL's website without issue, but it claims the booking class (P) is unsuitable for advance seat selection. I've never had an issue selecting seats of any class on JL flights purchased through AA, Expedia, etc. so I just assumed it would be the same through AS. If the root cause is a technical problem (as many posts imply) which airline is on the hook to work around this limitation? TIA
No luck here either. I have encountered the same thing. Phone calls to JL (with 30+ minute wait times) have ended with, "You need to talk to AS." Phone calls to AS (with 15+ minute mid-call holds to speak with supervisors? partner desk?) have led to, "You need to call JL." On the second call to AS, eventually I was told that there was nothing they could do, and that I would get to select seats at OLCI.
It's particularly galling that when I pull this reservation up at as.com there are links to select seats that go to JL's website. I'm able to bring the booking up there, but I too am told my fare class does not allow advance seat selection. I recognize that pre-reserving seats is a relatively minor issue, but it's a benefit we are entitled to. I hope not to end up with a centre seat.
I know this has been covered in other threads, but to me this is very irritating. AS "simplified" the rules for earning on partners by providing an incentive for us to book on AS and a disincentive for us to book via partners. There is much to lament about booking on AS; one of my peeves is that you can't book a ticket which includes domestic main cabin and international premium economy. This experience adds to my distaste for booking partners via AS.