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Old Jul 15, 2025 | 10:15 pm
  #5  
mleung89
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Join Date: Mar 2009
Location: HKG
Programs: QF WP (OW Emerald), TK Elite (* Gold)
Posts: 347
Codeshare flights always make things complicated. Not CX and AA, but just sharing my experience on CX and JL codeshare.
I am OW emerald, should have access to all seats.

I had a JL code CX operated flight last week.
I called JL, I asked for window seat, they said the system assigned 62K (cannot change/choose)
I looked up my booking on CX website (same booking reference). All seats are shown as blocked except for 62K
I online checked in on CX website, the same seat map was showing and unable to choose other seats.
I called CX reservation (well, within 24 hrs of departure) and the phone staff helped me to choose seats further forward.
Note, I am not sure at which point CX takes over the booking (maybe when online check in starts?)

Conclusion: call CX
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