Originally Posted by
ShelboBaggins
Thanks CWS for your response, am trying to arm myself with enough information before they try to fob us off with refund only. Also don't think we have the option to continue with defective booking, it's either accept refund on whole holiday package (hotel/flights/transfers) or offer/accept alternative flights. They're not even giving us the option of rebooking an alternative holiday, said we'd have to refund and rebook. Rebooking the same holiday package looks to be about £1500 more for 3 of us with the Qatar return flights.
You are absoloutely entitled to rebooking, both under the Package Travel Regulations as well as under UK261 (which I would suggest applies here, enforceable against BA, on the basis that the SIN-LHR leg was on BA).
As CWS says, try to avoid getting a refund, since if you do this, it may be suggested that you are now a 'former customer' with no further rights. You are better off booking your own flight if necessary (though wait as long as possible to give them an option to do this) and claiming this back afterwards.