We flew Friday 3.30pm flight to Naples from T5. Deposited our 2 bags and haven't seen them since. 3 flights a day from LHR to Naples but no news at all on the aero portal yet. We leave Wednesday for Sorrento and have a hertz car driving up through tuscany for 3 weeks. We have about 3 days of clothes etc but are starting to buy essentials now. Will have to do a 3 week shop of clothes etc and claim back off BA, but its just ruined our holiday, and BA corporate have a lot to answer for. Silence from BA is deafening. They've had 3 days to process the bags. Have they hired thousands extra staff to sort the bags? Have they brought blowers in to keep workers not working in 40 degrees ? No. Lack of care so shame on BA.