Originally Posted by
azepine00
"on the day of arrival" or when you checked in? there are many globs (plats tits ambs etc) so the limited pool of suites may be taken by other elites prior to arrival or indeed upsold.. if you saw a standard suite at checkin did you ask front desk about lack of upgrade?
available suite at checkin and refusal to upgrade would probably warrant some sort of escalation (unlike marirott, elites here still some traction with corporate ime although things are deteriorating)
Poster also stayed at a HC where there were no suites for sale…also an HP which doesn’t have suites. In addition to my example above about asking for a premium suite. Let’s see if those are 3 of the 4 “failures”.
I’m all for sharing data points, but will also call out blatant misrepresentations of the situations.