Originally Posted by
ElevatorEnthusiast
The point regarding a 33% upgrade rate for a Globalist (Hyatt's highest mainline status) stands regardless of Marriott status. In my point of view, this is not good enough for my one-night stay patterns which should be easy to upgrade, especially as some of the properties had standard suites available for sale on the day of arrival.
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"on the day of arrival" or when you checked in? there are many globs (plats tits ambs etc) so the limited pool of suites may be taken by other elites prior to arrival or indeed upsold.. if you saw a standard suite at checkin did you ask front desk about lack of upgrade?
available suite at checkin and refusal to upgrade would probably warrant some sort of escalation (unlike marirott, elites here still some traction with corporate ime although things are deteriorating)