Originally Posted by stephem

Not sure if others have seen this before, but yesterday on the way to LAX I got an alert that my son had been upgraded to the last seat in F and then about 30 seconds later another series of alerts "see gate agent", "dont worry, we will assign you a seat" and the "your new seat is [a middle seat in the back row]". Looked on the app when we arrived and first was all filled, his original premium seat was gone, etc. When we made it to the gate, the agent explained the upgrade processor ran for about 15 minutes putting various people into F, with the agents then downgrading them because they knew the seat (3D) had no headrest. They were actually pretty nice about it, it is one of the first times when I saw them downgrade a few people back to regular eco (who had been upgraded to these erroneously emptied premium seats) and give people (including my son) back the premium seats they had been in before the "upgrade."