Originally Posted by
akl_cat
So what Air NZ has done is they had removed the nice plush black fabric eye shade from the J amenity kits, and made it universally available upon request for ALL passengers. That means the blue flimsy plasticy one that was in the PE amenity kit and was given to anyone in Y asking for one is now gone.
Not sure how the numbers stack up. It's quite egalitarian if you ask me.
An improvement would be small note advising eye-masks are available on request - is there one at present?. Not every pax has english as a first language, and some people are simply reluctant to be seen as a 'bother' or being 'needy'. I mean, even the fancy eye mask straps fail...
Originally Posted by sbiddle
I'll pose a question to people. . What % of premium passengers these days do you think even care about getting an amenity kit?
I always wear the socks in PE/BP but my feeling is that the number of people who do has reduced significantly over the years.
I have a few All Birds masks which are great so never need an eye mask. I have my own ear plugs because the ones they have supplied in recent years are literally unfit for purpose.
Would they need better off just having the toothbrushes in the bathrooms like airlines used to offer and then everything else on a self service shelf somewhere?
I'm not sure it is that simple. I recall the time I used QF points to get my elderly parents their first ever business class journey Auckland-Brisbane return (widebody). They were very excited about the whole process, and very much looked forward to the small treats that business class is marketed by airlines as providing.
So, whilst most FTers are savvy travellers and have our own views on the value or otherwise of amenity kits, there will be a fair few who are on a 'once in a lifetime' kind of flight - be it in their golden years, on a honeymoon, and so on.
Last edited by Thai-Kiwi; Jul 13, 2025 at 1:07 pm