Originally Posted by Expatriate

Thx. If no response from Concierge by midday Monday, will phone ...fortunately Viber Messenger added a new feature Viber Out , which works like Skype Out , now that Skype discontinued and MS Teams for individuals doesn't offer the Skype Out feature where you can add credit/money as needed....and permitting calling USA toll-free numbers for persons outside USA

Thought about calling the properties, but ...
figured there are a few properties, language might be an issue , or put on hold, or get bounced around to get a property Team member with decision-making authority, so an email to the property or make use of the Concierge

Some weeks ago read that Hyatt laid-off many customer service reps in USA including some Concierges .... will find out soon if the Concierge assigned to me was /is one of those affected