Oh don't tell you're another bot hired by the airline to try to throw a cloud on negative comments on these threads. Your effort is too transparent.

The problem I cited is REAL and ONGOING. It affects ME personally along with a score of longstanding custmer accounts and has occurred when Emirates went cheap to 'upgrade' their Skywards system and all its paraphenalia. The upgrade FAILED, but theumy are trying hopelessly to camouflage it.