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Old Jul 12, 2025 | 11:06 am
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The Road Goes On Forever
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Join Date: Aug 2020
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Originally Posted by Xiaotung
Apparently hotels can make up rules also. Just checked into a Curio property in Croatia and was told during busy summer period, upgrades are limited to one room category only. Since when can hotels modify Hilton terms and conditions?
What rules are being made up by the hotel? Hilton's terms and conditions are written with such words as "May" and "Based on Availability" and "May Include" or "Space Available Basis" or my favorite, "Subject to the Discretion of the Hotel". I also see the word "Exclude" but I can't seem to find anything with the word "Guarantee" or "Must". The point is, any hotel has the flexibility to do as they see fit with their inventory & upgrades. This isn't new.
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