Originally Posted by
steve64
My thoughts might be biased .... I felt that going from a "Hyatt Regency Resort" to a "Grand Hyatt" would be an upgrade, so what I feel is a downgrade might be more "missed expectations".
Unfortunately, this is what happens when properties renovate with the primary goal of drawing more, larger events. It's what happened to the Camelback Inn, which basically lost its soul when they did a similar renovation (which also added a large events center).
The focus shifts from guest experience to drawing and serving large crowds, and the guest experience invariably is substantially diminished.