FlyerTalk Forums - View Single Post - How much does United really care about customers? Why did NRSA get exit row seat?
Old Jul 12, 2025 | 7:40 am
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CALMSP
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Originally Posted by bocastephen
I missed that suggestion - but I would agree to a point, for example, if an Elite member was seated in the back because E+ was full when they bought their ticket and a seat in the exit row or E+ opened up, then yes, they should be offered that seat before it's assigned to a nonrev, or even a revenue standby without status.
if they haven't boarded yet I can see that as valid, but not to the point where they've already boarded and now it may take a few extra minutes to make those changes. Everyone can monitor the app for changes.
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