FlyerTalk Forums - View Single Post - How much does United really care about customers? Why did NRSA get exit row seat?
Thread: How much does United really care about customers? Why did NRSA get exit row seat?
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Old Jul 11, 2025 | 11:56 pm
  #43  
bocastephen
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Originally Posted by jsloan
That part was implied. The OP was a suggestion that if UA “really cared about customers,” they would move revenue customers into the exit rows for free and force NRSAs into E- middles.
I missed that suggestion - but I would agree to a point, for example, if an Elite member was seated in the back because E+ was full when they bought their ticket and a seat in the exit row or E+ opened up, then yes, they should be offered that seat before it's assigned to a nonrev, or even a revenue standby without status.
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