Originally Posted by
kevinwangjk
Something unexpected just happened today. I had 2 separate point reservations for 1 night each for tonight and tomorrow night that I had to cancel THIS MORNING. I was not expecting to get points back, at least not without calling my concierge. However, after cancelling, I got all the points back to my account automatically right away for both of the reservations. This seems strange especially for the one for today. Is this normal? Any chance that the points will be deducted later?
This is normal. However, if you are inside the cancellation period for the property (very likely for tonight and possible for tomorrow night), expect to be charged the cash rate for the night(s).
From the T&Cs ...
"
If a Member cancels an Award Reservation in compliance with the applicable hotel’s or resort’s cancellation policy, any corresponding points that have been deducted from the Member’s account (or the applicable award) will be returned to the account within approximately three (3) days of the cancellation. If a Member does not follow the proper cancellation policy for the applicable hotel or resort or if a Member does not check into the hotel or resort when scheduled, the credit card provided with the Award Reservation will be charged the Standard Rate then being offered by that hotel or resort on the date charged in accordance with the hotel’s or resort’s cancellation or no-show policy and any points/award redeemed for the applicable Award Reservation will be returned to the Member’s account ..."